Our Work
Real jobs. Real results. Browse project photos from Drain Wizard Plumbing across Greater New Haven and surrounding Connecticut communities.
Featured Project
Underground Drain Line Replacement — Apartment Building Hallway
A Connecticut apartment building called us after water started surfacing through the hallway floor. The underground cast iron drain line had suffered trench rot — the bottom of the pipe eroded completely through, leaking waste under the slab. We excavated through the concrete inside an occupied building, removed the failed line, and installed a new properly-sloped Schedule 40 PVC drain — start to finish, in-house.
The call: water surfacing through the hallway floor of a Connecticut apartment building — classic sign of a failed underground drain line.
The culprit: original cast iron drain pipe suffering from trench rot — the bottom of the pipe fully eroded away from decades of waste flow.
Close-up of the failure — the underside of the cast iron has rotted through, dumping waste and water directly into the soil beneath the slab.
Interior view of the old line: heavy scale, corrosion, and reduced flow. No amount of cabling or jetting brings a pipe in this condition back.
Excavation through the concrete slab to expose the full run of the failed drain line — carefully cut, shored, and dewatered inside an occupied building.
Setting the new line — properly sloped, bedded, and prepped for backfill so the next generation of tenants never has to think about it.
New Schedule 40 PVC drain line installed, bedded in gravel, and ready for inspection before the slab is patched and the hallway is restored.
Featured Project
Water Heaters, Tankless & Combi Unit Installations
From Navien high-efficiency tankless water heaters and combi boilers to traditional gas tanks, electric tanks, and hybrid heat-pump water heaters — Drain Wizard installs, services, and warranties every major type of residential and light-commercial water heating equipment across Greater New Haven. Clean copper work, code-compliant venting, sediment traps, expansion tanks, and condensate neutralizers on every install. No shortcuts.
Navien high-efficiency tankless water heater installed in a Connecticut basement — clean copper manifold, PVC intake/exhaust, and endless hot water on demand.
Navien tankless combi unit mounted on a brick chimney wall — energy-star rated, powering both domestic hot water and hydronic heat from a single appliance.
Same Navien tankless install, powered up and running at 125°F — condensate neutralizer, gas emergency shut-off, and dedicated circuit all code-compliant.
Navien combi boiler feeding a full multi-zone hydronic manifold — Taco circulators, dielectric unions, isolation valves, and a whole-home sediment filter. Real craftsmanship.
A.O. Smith ProLine commercial-grade electric tank water heater installed with new copper supply lines and expansion tank — a reliable workhorse for busy households.
High-efficiency hybrid heat pump water heater — dramatically lower electric bills than a standard electric tank, installed on a level pad with proper condensate drainage.
Traditional gas tank water heater swap — new copper flex connectors, sediment trap on the gas line, and a proper draft hood for safe combustion venting.
Featured Project
Sewer Camera Inspections, Root Removal & PipePatch Spot Repairs
Real footage from real Drain Wizard camera inspections across Connecticut. Every sewer and drain line we service can be video-inspected with our push cameras and self-leveling color monitors — so you see exactly what's happening inside your pipe. From root intrusions and grease buildup to cracked joints repaired with Source 1 PipePatch trenchless spot repairs, this is the proof behind the diagnosis.
BEFORE — 23 ft down the sewer lateral: massive root ball invading the pipe through a cracked joint, choking flow to a trickle. Camera doesn't lie.
AFTER — 23-24 ft: same section of pipe, fully cleared with our root-cutting hydro jetter. Smooth walls, full diameter restored, and video-verified.
24 ft downstream: clear, open pipe all the way to the city main. Every root removal job ends with a verification camera run — no guessing.
PipePatch spot repair installed at 2 ft: fiberglass sleeve fused to the host pipe, sealing a cracked joint without digging up the yard. Trenchless, permanent.
10 ft in — fine root hairs already establishing at a pipe joint. Caught early on camera, cleared before it becomes a full backup.
12 ft: a full curtain of roots hanging into the sewer line. This is what causes recurring 'my drain keeps backing up' calls. We remove them at the source.
126 ft down a commercial line: heavy scale and grease buildup restricting flow. Hydro jetting restores these lines to like-new condition.
12 ft into a kitchen line: solidified grease coating the entire pipe wall. Standard cabling won't touch this — jetting is the only fix.
Wizards at Work
James & Rob Tackling Roots
A little fun with the Drain Wizard brand — because roots don't stand a chance against our team. Stylized artwork of James and Rob doing what they do best: making sewer-line nightmares disappear.
James tackling roots — the Drain Wizard team makes short work of what stops most drain lines cold.
Rob, owner of Drain Wizard, going head-to-head with a monster root intrusion — this is what we live for.
Featured Project
Underground Sewer & Drain Line Replacement — Bedded in 3/4" Crushed Stone
Real Drain Wizard underground excavation work across Connecticut — commercial and residential. We replaced failed sewer and drain lines, installed new green PVC gravity sewer pipe, and bedded every run in a full envelope of 3/4" crushed stone. Proper bedding is what separates a repair that lasts 5 years from one that lasts 50 — it distributes load, prevents settling and bellies, and keeps the pipe at true grade for the life of the line.
Commercial sewer replacement in progress along a busy CT roadway — our tech dressing the trench beside the Drain Wizard bucket while a skid-steer stands by. Traffic cones out, safety first.
New green PVC gravity sewer pipe seated on a clean bed of 3/4" crushed stone — proper bedding is what keeps the line from settling, cracking, or bellying for decades to come.
Two-way cleanout risers installed at the building — cleanouts on 3/4" stone give future service techs (us or anyone else) easy access to camera and jet the line.
New branch line tied in and bedded in 3/4" crushed stone — clean, straight run at proper slope, ready for cover.
Trench opened on a commercial property front lawn — stockpiled new PVC on-site, mini-excavator working carefully around landscaping and the building foundation.
Side-yard sewer replacement in a tight residential run — new PVC laid on stone with filter fabric to keep silt from migrating into the bedding over time.
Bedding detail: a full envelope of 3/4" crushed stone under, around, and over the pipe. This is the difference between a repair that lasts 5 years and one that lasts 50.
The reason we replaced it — a section of the old line pulled from the trench, choked solid with hardened debris and completely blocked. No amount of cleaning brings that back.
Featured Project
Water Damage Restoration & Structural Drying
When a Connecticut home or basement takes on water, fast extraction and professional drying are what prevent mold, rot, and costly rebuilds. This real Drain Wizard water damage restoration job shows our LGR dehumidifier and drying setup in place after a water loss — drywall flood-cut, containment established, and the structure being dried to verified standards.
Rob and James suited up in Tyvek and respirators before entering a contaminated water loss — proper PPE is standard on every Category 2 and Category 3 job.
Standing water across a Connecticut basement floor after a failure near the boiler and water heater — first priority is extraction and killing the moisture source.
Fresh water spreading across hardwood flooring from an upstairs supply-line leak — every minute matters before the boards cup and the subfloor saturates.
Mud and sediment tracked through a finished basement laundry area after a storm-driven flood event — full muck-out and sanitization required before drying.
Sediment line across the finished floor shows how high the flood water stood. We document every job with photos for the homeowner and their insurance carrier.
LGR dehumidifier positioned in a Connecticut basement hallway after a water loss — drywall removed at the flood cut, containment tape in place, and structural drying underway.
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Family-owned and standing behind every job. Call (203) 823-8992 or request service online.